Crisis Centre Communications
INDUSTRY:Charity - National 24hr helpline
OUR CLIENT:Dublin Rape Crisis Centre
Dublin Rape Crisis Centre is a national organisation offering a wide range of services to any person affected by rape, sexual assault, sexual harassment or childhood sexual abuse.
These services include:
You can contact the National 24-Hour Helpline at 1800 77 8888, at any time of day or night.
Consultation with national crisis provider on their needs providing a national helpline 24/7/365.
SenSys Technical Team reviewed how the DRCC was operating/using their legacy PBX. We identified many feature gaps in that system including
- Remote Phone Access,
- Flexible IVR Design,
- Automated Volunteer Shift Scheduling during overnight shifts,
- detailed contact center reporting,
- Web Chat for visitors to their website and a
- web conferencing solution to hold face-to-face meetings and counseling with service users during Covid 19.
THE SENSYS SOLUTION
SenSys installed 3CX for the Dublin Rape Crisis Centre to function as their Contact Centre PBX.
3CX offers many features out of the box which enhances the service provided by the crisis centre provider. SenSys were able to collaborate with the DRCC national helpline team on customizing the system and staff training for 3CX.
Our team support & assist with SenSys CARE.
SenSys group collaborators
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