Crisis Centre Communications

SNAPSHOT

INDUSTRY:

OUR CLIENT:

Dublin Rape Crisis Centre is a national organisation offering a wide range of services to any person affected by rape, sexual assault, sexual harassment or childhood sexual abuse.

These services include:

• the National 24-hour Helpline,
• webchat support,
• one-to-one counselling,
• court accompaniment,
• online trauma support programme,
• outreach services,
• specialised training,
• youth programmes & outreach,
• awareness raising & campaigning, and
• policy & advocacy work.

https://www.drcc.ie/services/

You can contact the National 24-Hour Helpline at 1800 77 8888, at any time of day or night.

the goal

Consultation with national crisis provider on their needs providing a national helpline 24/7/365.

SenSys Technical Team reviewed how the DRCC was operating/using their legacy PBX.  We identified many feature gaps in that system including

• Remote Phone Access,
• Flexible IVR Design,
• Automated Volunteer Shift Scheduling during overnight shifts,
• detailed contact center reporting,
• Web Chat for visitors to their website and a
• web conferencing solution to hold face-to-face meetings and counseling with service users during Covid 19.

Website:

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