Business telecoms systems in Bonkers.ie
SNAPSHOT
INDUSTRY:
Consumer informationOUR CLIENT:
Bonkers.ie
bonkers.ie is a free-to-consumer, impartial online comparison and switching service which helps you to compare Broadband, Phone & TV bundles, Gas & Electricity prices, Mortgages, Savings Accounts, Current Accounts, Personal Loans, Credit Cards, Prepaid Money Cards.
Why do people use bonkers.ie?
People use bonkers.ie because they help you find the best product or tariff for your needs. They don’t mind who you switch to, they just care that you switch to the right deal for you. Switching suppliers saves their customers hundreds of euros on their bills and it’s easy to do online or via the phone.
SenSys Technology is delighted to be selected the business telecoms and voice-over IP phone system partner for Bonkers money to provide a future-proof resilient advanced contact centre solution. Working together with 3CX and Blueface on this project we are providing a best-in-class, feature-rich solution. It was a crucial requirement for Bonkers to have a solution with built-in disaster recovery. Bonkers. ie opted for SenSys as we are experts in deploying IP solutions on a server with multiple levels of failover with automatic redirection for calls in the event of an unexpected occurrence such as a power failure. Bonkers.ie have a backup broadband connection, that will ensure if their primary connection goes down they will not miss a call.
the goal
Four of the key features that interested Bonkers.ie
- Remote working capability with Windows/Mac/iOS and Android soft client
- Video Conferencing and Call Recording built in at no extra cost
- CRM Integration with features such as click to call, and Caller ID recognition to welcome your existing customers
- Significant Savings per month switching to Ireland’s leading business telecoms VoIP provider Blueface
The requirement:
Bonkers.ie previously had an unreliable telecoms system with a single point of failure, that was coming to end of life. The existing system did not have remote worker capability, video conferencing, or CRM Integration. One of the drivers for the new system came from Storm Ophelia back in November 2017 when none of the staff were able to make it into the office and there was no means of redirecting calls. The management team of Bonkers.ie required a business telecoms system provider who could deliver that system that meets all of their requirements, that delivered key cost savings with the Total cost of ownership of a feature-rich on-premise solution with SIP Trunks to ensure business continuity in any event.
Website:
https://www.bonkers.ie/SHARE
THE SENSYS SOLUTION
The solution:
After meeting and understanding the requirements of Bonkers.ie and discussing the benefits of Hosted telephony or 3CX deployed on an IP server. The 3CX solution on a server provided a greater total cost of ownership, with built-in features that really interested them such as CRM Integration, Call Recording and Call logs and live wallboard reporting.
In light of the heavy snow in the previous week, the 3CX solution allowed Bonkers.ie to keep running and all staff were able to work from home with the 3CX soft client without having to set up a VPN.
We transitioned and ported all of their existing phone numbers to Blueface and configured all points of failover in the event of an event such as a power issue that to ensure that Bonkers.ie never miss a call.
SenSys | Smart Network Technology are 3CX Partners
We are proud to have worked with Bonkers.ie on this project, and if you are interested in finding out how Voice over IP business telecoms system solutions can benefit your business please visit www.sensysvoice.ie
or contact us on 1800 815 683 to speak to talk to our resident 3CX experts.
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